FAQ

Traveler Ranch is located on natural mountain terrain with dirt paths and uneven ground, which may present challenges for those with limited mobility. We are happy to accommodate to the best of our ability—please reach out ahead of time so we can discuss any specific needs.

At this time, horseback riding activities require the ability to mount and dismount with limited assistance, but we welcome guests of all abilities for non-riding experiences such as horse encounters, Retreats , and or event venue gatherings.

We recommend dressing comfortably and appropriately for the season. Tehachapi weather can vary, so layers are always a good idea.

For riding or horse-related activities, please bring:
Closed-toe shoes or boots with a low heel (absolutely no sandals or open-toed shoes near horses)
Comfortable jeans or riding pants
A hat and sunscreen for sun protection
Water bottle to stay hydrated
Optional: Gloves and a light jacket depending on weather

We provide helmets and all necessary horse equipment.
If you’re joining us for a retreat or special ceremony, we’ll provide any additional recommendations in your confirmation email.

Your safety is our top priority. All horse activities are guided one-on-one or in small, private groups with experienced instruction.

Minimum age: 10 years old for horseback riding sessions
All minors must be accompanied by an adult
We use gentle, well-trained horses and teach safety fundamentals as part of every experience

We ask that guests listen carefully to instructions, move calmly around the horses, and disclose any prior injuries or health concerns before participating.

We understand that sometimes plans change—especially when Mother Nature is involved.

Cancellations: We kindly ask for 48 hours’ notice for any cancellations or rescheduling. Cancellations with less than 48 hours’ notice may be subject to a cancellation fee.
Weather: Safety comes first. In the event of high winds, extreme heat, or storms, we may reschedule your session. We’ll contact you promptly if weather becomes a concern.

Effective Date- January 15, 2025

Applies To: All bookings made for the Traveler Ranch Casita, located at 19640 Tucker Road, Tehachapi, CA 93561

Firm Cancellation Policy Overview

Reservations for the Traveler Ranch Casita are subject to a firm cancellation policy. This means that cancellations or modifications are only permitted under the specific terms outlined below and are not eligible for refund beyond the stated deadlines.

This policy is designed to provide fairness, consistency, and clarity for both guests and Traveler Ranch as a small, privately operated equestrian retreat.

Cancellation Terms

• Full Refund: Cancellations made within 48 hours of booking and at least 14 full days prior to check-in (3:00 PM local time) are eligible for a full refund.
• 50% Refund: Cancellations made at least 7 full days before check-in, but outside the 48-hour grace period, are eligible for a 50% refund of the nightly rate. Cleaning fees will be refunded in full. Service fees (if booked via a third-party platform such as Airbnb or Vrbo) are subject to their own refund policies.
• No Refund: Cancellations made less than 7 days before check-in are non-refundable.
• No Modifications After Check-In: Once the reservation has begun, no refunds or date changes will be granted for unused nights or early departure.

 Reservation Modifications

• Date Changes or Shortening of Stay are not permitted once the reservation is confirmed, unless requested within the 48-hour grace period and at least 14 days in advance.
• Guest Substitutions are subject to host approval and must be provided in writing at least 48 hours prior to check-in.

Force Majeure

In rare cases of natural disasters, mandatory evacuations, or state-declared emergencies that prevent access to the property, Traveler Ranch will work in good faith with guests to offer a partial credit or rescheduling opportunity when appropriate. However, we highly recommend travel insurance to protect your plans.

Additional Terms

• All cancellation or modification requests must be submitted in writing via email to: travelerranch@outlook.com.
• Refunds, when applicable, will be processed within 7–10 business days.
• Reservations booked through third-party platforms (such as Airbnb) are also bound by the cancellation and refund policies listed on those platforms.

We appreciate your understanding and look forward to hosting you at Traveler Ranch.  Our policies are in place to ensure the best experience for all guests and the continued operation of our small, family-run ranch retreat 

Warmly,
Denise Duncan
Owner ~founder Traveler Ranch